Last Updated: February 12, 2026
This Privacy Policy describes how Luna ("we", "us", or "our") collects, uses, and shares information when you use our mobile application (the "App"). We are committed to protecting your privacy and being transparent about our data practices.
We receive, retain and process information when you access our services or use them, for instance, whenever you:
We use the information we collect to:
We use the following third-party services to help operate the App:
The Luna chatbot supports you on your journey, it will answer your questions and help you learn more about your goal.
The chatbot is powered by OpenAI (e.g. LLM models providers).
We do not include your email address in Luna prompts shared with OpenAI. However, some of the data shared during the onboarding process (such as your age and first name), as well as the chat messages you type, are used so that Luna can generate personalized responses and provide assistance.
We use the services of the company Open AI Ireland Limited (1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland). OpenAI’s privacy policy https://openai.com/policies/eu-privacy-policy concerning mainly live OpenAI technology users (such as ChatGPT).
We remind you that we do not sell, rent or give away your personal data nor for any other non-educational purpose. We may, however, use data collected during the use of the chat service powered by artificial intelligence to enhance the educational features of the app. Access to conversation data will be restricted to those involved in the app enhancement projects.
While communicating with Luna, do not provide any information that may directly identify you or any other people.
Your personal data is not used to train any third-party AI models.
In general (and not only with the app’s services), we invite you to be attentive to data shared with artificial intelligence.
All the conversations shared with Luna are stored until you decide to delete these conversations or until you delete your Luna account, whichever comes earlier.
You can delete chat contents with Luna at any time by sending us an email at [email protected]
We retain your information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our policies.
We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, please be aware that no security measure is perfect or impenetrable.
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us at the email address provided below.
It is possible at any time to request full deletion of your personal data from the app itself or by asking at [email protected]
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
If you have opted-in to receive push notifications, we may send you daily reminders. You can opt-out of these notifications at any time through your device's system settings.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Your continued use of the app after changes become effective constitutes acceptance of the revised policy.
As this app is primarily operated from the European Union, we comply with the General Data Protection Regulation (GDPR).
As an EU resident, you have the following rights:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, including exercising your GDPR rights, please contact us at: